PRIVACY POLICY
Last updated: March 2026
1. Who We Are Keystone Stay (“we”, “us”, “our”) is a short-term rental company. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect We may collect the following personal information:
Full name
Email address
Phone number
Home address
Payment information (processed securely via third-party providers)
Booking history and preferences
IP address and browser data (via website cookies)
3. How We Use Your Data We use your personal data to:
Process and manage your booking
Communicate with you about your stay
Send booking confirmations and pre-arrival information
Send discount codes or loyalty offers to returning guests
Improve our services and website experience
Comply with legal obligations
4. Legal Basis for Processing We process your data on the basis of contractual necessity (to fulfil your booking), legitimate interest (to improve our services), and your consent (for marketing communications).
5. Third Parties We may share your data with trusted third-party service providers including:
Smoobu (booking management)
Airbnb and Booking.com (where bookings are made via those platforms)
Payment processors (e.g. Stripe)
Email and communication tools We do not sell your personal data to third parties.
6. Data Retention We retain your personal data for as long as necessary to fulfil your booking and comply with legal obligations, typically no longer than 7 years for financial records.
7. Your Rights Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict how we process your data
Withdraw consent at any time To exercise any of these rights, please contact us at contact@keystonestay.com
8. Cookies Our website does not use cookies and we do not track your browsing behaviour.
9. Security We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
10. Changes to This Policy We may update this privacy policy from time to time. The latest version will always be available on our website.
11. Contact Us If you have any questions or concerns about how we handle your data, please contact: Keystone Stay Email: [contact@keystonestay.com] Website: keystonestay.com If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
